Huat21 takes every member's privacy seriously. We are committed to protecting your personal information with high-grade encryption, strict access policies and fully responsible data management practices.
Six core pillars of our privacy policy that we uphold to ensure the security and peace of mind of every member.
All data transmitted between your device and huat21 servers is protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia.
Huat21 has never and will never sell, rent or trade members' personal information to any third party for marketing or commercial purposes without your consent.
Only huat21 staff with specific authorisation may access user personal data. Every access is logged and monitored to ensure no misuse occurs.
Huat21's privacy policy is designed in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. We comply with all applicable data protection legislation.
Personal data is stored on servers protected by multi-layered firewalls, physical access controls, and intrusion detection systems active 24 hours a day, 7 days a week.
You have the right to access, correct, or request deletion of your personal data at any time. huat21 processes every request within 14 business days.
Welcome to the huat21 Privacy Policy. This document clearly explains how the huat21 platform collects, uses, stores and protects your personal information when you register and use our services at huat21.pro.
We understand that privacy matters deeply to you. Your trust is the foundation of our relationship, and we are committed to managing your data with integrity, transparency, and responsibility. This policy is guided by Malaysia's Personal Data Protection Act (PDPA) 2010 and international best practices in data protection.
Please read this Privacy Policy carefully before registering or using the huat21 platform. If you have any questions, our support team is available at any time via Live Chat in the app.
Huat21 collects your personal information through several channels. Below are the categories of information we collect and the purposes for which they are collected:
| Data Categories | Examples of Information | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Account verification, KYC, fraud prevention |
| Contact Data | Phone number, email address | Communications, notifications, account recovery |
| Financial Data | Bank account details, transaction history | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser | Security, fraud detection, analytics |
| Usage Data | Game records, betting history, session duration | Service improvement, responsible gambling |
| Preference Data | Account settings, communication preferences | Personalised user experience |
We only collect information that is strictly necessary for the stated purposes. We do not collect sensitive data such as medical information, religious beliefs, or political views.
The personal information we collect is used solely for legitimate purposes directly related to the operation of the huat21 platform. The following are the primary uses of your data:
Huat21 does not sell, rent or share your personal information with third parties for their marketing purposes. However, there are certain situations where we need to share your information with approved parties:
All third parties we work with are required to comply with data security standards equivalent to or higher than our own. We do not permit third parties to use your data for any purpose outside the scope of the services they provide to us.
Your data security is huat21's top priority. We implement comprehensive technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
Your personal data will be retained for as long as your account is active and for the period required by applicable law (typically 7 years for financial records). After this period, data will be securely deleted or anonymised.
Huat21 uses cookies and similar tracking technologies to enhance your experience on our platform. The following are the types of cookies we use:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality and user experience of the huat21 platform.
As a huat21 user and data subject under Malaysia's PDPA, you have the following rights regarding your personal data:
Huat21 respects and upholds the privacy rights of every member as provided under Malaysia's data protection laws.
You have the right to request a copy of all personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or incomplete, you may request a correction at any time through your account settings or customer support.
You may request deletion of your personal data, subject to our legal obligations to retain certain records.
You may object to the processing of your data for direct marketing purposes at any time without providing a reason.
You have the right to receive your data in a machine-readable format and transfer it to another service provider if desired.
In certain circumstances, you may request that we restrict how we process your data while a dispute is being resolved.
The huat21 platform is strictly for individuals aged 18 and above. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that we have inadvertently collected data from a minor, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered an account on our platform, please contact us immediately via Live Chat support or email [email protected].
The huat21 platform may contain links or integrations with third-party services such as payment providers and game providers. This Privacy Policy applies only to data collected and processed directly by huat21.
When you access third-party services through our platform, you are subject to their respective privacy policies. huat21 is not responsible for the privacy practices or content of third-party websites or applications. We recommend reading the privacy policy of each third-party service you use.
Huat21 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements or service improvements. Any material amendments will be communicated to you via in-app notification or your registered email.
The "Last Updated" date at the top of this document will be updated whenever an amendment is made. Continued use of the huat21 platform after amendments are published constitutes your acceptance of and agreement to those changes.
We recommend reviewing this Privacy Policy periodically, at least once every few months, to stay informed about how we manage your personal information.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal data, please contact the huat21 Data Privacy Officer through the following channels:
We are committed to responding to all privacy-related enquiries within 3 business days and resolving data requests within 14 business days. Your satisfaction and trust are our top priority.